badcaseofherpes
New Member
Posts: 6
Likes: 3
Registered: May 17, 2021 17:41:49 GMT -7
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Post by badcaseofherpes on Aug 16, 2021 14:33:47 GMT -7
I purchased my MT 10 on May 11th. It is a 2021 that had 814 miles on it and the owner decided he wanted an adventure bike; not a hypernaked. All was good until May 28th when I was riding to work when all of a sudden I lost some power and was getting a huge and very discernable knock. The bike at this point had 2517 miles. I parked the bike and took it to a local Yamaha dealer after work that day. On June 2nd I get a call back saying that that isn't a good sound. They then opened up the engine and found that the rod bearing in cylinder 4 had failed. This led to them having to do a full rebuild of the engine. I called for updates every two weeks and kept getting told parts are on backorder we can't do anything about that, which I understand. Eventually, on July 7th, I get told that the rest of the parts will be shipped on the 10th of July. I called back on the 14th of July and was told the parts are all in and that they will block out 16 hours for the engine rebuild on July 23th and 24th. I call on July 22rd and confirm that it is scheduled for the next two days. On July 24th towards the end of their hours I still hadn't heard anything so I called back and they had forgot to order the rod bearings for the new components and they were backordered as well. I didn't hear much from them until last Tuesday August 10th when they said parts are in bike will be done on Saturday. I was skeptical but finally received my bike on Saturday August 14th. I have a little over 300 miles on the rebuilt engine since then with no discernable issues. The repair was covered under warranty. If you don't have a warranty it would be around 5k USD to fix.
Lessons learned: The local shop doesn't want to give updates or tell the truth on bad news Shops don't like blocking out 16 hours for warranty work The Lemon Law in my state is useless (consulted a lawyer who said on one hand its been forever but on the other it hasnt been multiple repair attempts, and even if there was a lemon you have to go through arbitration before it can be treated as a lemon) I have the worst luck with motorcycles. In 2017 I bought a new KTM Duke 690 and within 2000 miles the oil pump failed and cost me 6 weeks of riding for engine repairs. Now this bike, almost brand new, cost me 2.5 months of riding time due to engine failure. I think I am the 5th or 6th person with new MT 10 engine failure. Yamaha CS seems to be good to go. I spoke to a rep who allegedly lit a fire under that dealers ass last week and resolved some weird stuff they were doing (they never entered the repair into Yamaha's system which greatly concerned the rep due to it being a serious warranty repair) The Yamaha Y.E.S. plan is 690 dollars for 48 months through Yamaha directly. I purchased it while this was going on. It cost me about and extra 100 dollars a week in fuel while my bike was in the shop. Who would thunk a motorcycle was a significantly cheaper commuter than a truck.
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Post by willl84 on Aug 17, 2021 4:02:24 GMT -7
Lemon law wouldn't cover something like this anyways. For the lemon law to come in to play you need to bring it to the dealer at least three times and have the problem still not be fixed.
Glad you finally got your bike back though! Shame you missed almost 3 months of riding! Shitty deal with backordered parts and shitty of them to forget to order bearings. I'm honestly surprised Yamaha didn't just send them an engine. More parts cost but way less labor cost.
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